1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. Shipping Locations
We ship to most locations worldwide where permitted by law. Customers are responsible for ensuring that products can legally be imported into their country or region before placing an order.
3. Shipping Times
Estimated delivery times may vary depending on destination and carrier services:
Shipping times are estimates and are not guaranteed.
4. Shipping Carriers
Orders are shipped using trusted courier services to ensure safe and reliable delivery. Carrier selection may vary based on location and availability.
5. Tracking Information
Tracking details will be provided via email once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear.
6. Shipping Delays
We are not responsible for delays caused by:
Customs clearance procedures
Carrier disruptions
Weather conditions
Incorrect shipping information provided by the customer
Events beyond our control
7. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of delivery confirmation. We will work with the shipping carrier to investigate and resolve the issue where possible.
8. Incorrect Address
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
9. Customs and Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.
10. Contact Us
If you have questions, please contact us:
Email:Â support@thegoodgutco.com
